Member Login:

Current Poll

What most WOW! you?:
NADL members click on the June/July 2009 Journal of Dental Technology cover above to read the issue online!
NADL members click on the May 2009 Journal of Dental Technology cover above to read the issue online!
  • JDT Unbound Exclusives
  • This Month in JDT
  • Risky Business: Novel H1N1 Flue Now at Phase 6 July 2009

    In the midst of all the other concerns that we have as the general public and as employers or employees, we now need to keep abreast of what’s happening with the flu pandemic since the World Health Organization has raised its level to Phase 6. This flu is categorized by the World Health Organization (WHO) as a moderately severe pandemic.
  • Murphy's Law: How Many Consultants Does it Take to Change a Light Bulb? July 2009

    It is easy to create strategies and plans, but the devil is in the execution. An average strategy, well executed will always outperform a better plan that just sits in a notebook on a shelf.
  • That's Life: The Wild Wild West? July 2009

    I have recently gotten into two fairly heated debates on Dental Town and the IDF (Internet Dental Forum) on separate, but in my opinion, related topics. One is the proliferation of unlabeled generic zirconia products and the other is the huge number of off shore laboratories that are not disclosing materials or country of origin when distributing their work.
  • Tips on Maintaining Customer Relationships July 2009

    Maintaining customer relationships is the key to success in a business. Thus, never do the mistake of assuming that interaction between you and your customers is a mere transaction. Rather, treat it as an experience. This will help you to establish strong ties with your customers. In addition, marketing studies state that, customers are ready to pay much for any product/service provided they feel connected with the company they deal with.
  • The Customer Service You Give Can Make Or Break Your Business July 2009

    Good customer service can help a business in more ways than one. It can help you gain a substantial edge over your competitors; help with bringing in repeat customers and gain greater customer diversity, in addition to boosting the goodwill and the reputation of your business.
  • Which Comes First - Your Business Or Your Customer Satisfaction? July 2009

    The nuance to notice here is how the customer isn't the focus, the business or workload has become the focus. When demands are high, the customer gets lost in the shuffle. When we are understaffed, the customer receives a lower level of service. It's important to remember that the customer needs to be the focus each and every day, in each and every thing that you do.
  • Dear Ms. Marketing: Any Advice on Collections? July 2009

    With work slowing down, so have payments from my accounts.  Do you have some helpful tips on how to collect?
  • Brain Candy July 2009

    JDT decided to hold a sort of pep rally in this month’s issue to get the industry excited about the opportunities formal dental technology education provides. We tracked down three dental technology program graduates to find out what they remember most, what lessons still apply and what advice they would give to graduates and the laboratory owners who hire them. Click here to read an excerpt.
  • Call for Candidates July 2009

    Click here to learn about NADL's and NBC's call for candidates.
  • Creating a Vision for Education July 2009

    Robert Kreyer, CDT, outlines how The Foundation for Dental Laboratory Technology will benefit the industry. Click here to read an excerpt.
  • Education Equals Security in a Global Market July 2009

    Herb Baird says that when you reflect back on history, the U.S. market has always been a changing global market. However, in recent years, we have lost many of our manufactures, exports and lots of jobs due to overseas competition (mainly due to labor cost). Bottom line: Markets change and we must change with it to survive. Click here to read an excerpt.
  • My Father's Daughter July 2009

    Click here to read NADL Co-Executive Director Ricki Braswell, CAE, as she remembers the lessons her father taught her about the value of education.
  • Golden CDTs July 2009

    In the 1950s, a handful of dental technicians at the time decided that certification was the wave of the future. It was a way to show that theirs was a true profession. They earned their certification in 1959 and have kept up with their continuing education and other renewal requirements to become NBC’s first 50-year Certified Dental Technicians. Click here to read the article.
  • Nominate Someone for the 2010 CDT of the Year July 2009

    NBC wants you to share who inspires you as you nominate someone for the CDT of the Year. Read the article here.
  • The Whys of Certification July 2009

    Read NADL President Lindy Sikes, CDT, take on the importance of certification. Click here to read the article.
  • The Full-Leaded Truth July 2009

    Robert Kelly, DDS, says that dental porcelains are a really, really lousy source of dietary lead. Far better to get your lead by drinking water or eating bread, fruits and soups. So hands down, if you want to maintain blood lead levels stick with the health food supermarket where lead is available at far higher levels, is more easily absorbed and far more economical than from the dental office. Read an excerpt here.
  • Component Connections July 2009

    Click here to see NADL component members in action.